Services
| Our Service |
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| We provide
cutting-edge products,
services and advice, in a format that is easily understood and capable
of systematic implementation. Our services are focused on achieving
results in a practical manner, which is easily accepted by all levels
of staff within our clients’ organisation. |
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| Risk
Management Programs and Assessments |
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QRMC can develop a full risk management
program,
including the
development of context, identification of risks, the prioritising of
the risks, analysis of risks, development of treatments / mitigation
strategies, development of completed risk register, and establishing an
effective monitoring process to ensure continued effectiveness.
All risk management programs and assessments are compliant to
the
AS/NZS 4360:2004 Risk Management standard. QRMC also performs strategic and operational risk assessments on the total organisation or any part thereof including project risk assessments. Where required, QRMC can carry out individual steps within the overall process. For example, should a client require only the identification component, or alternatively the identification and analysis components, our consultants will provide a detailed report providing guidance on these areas. |
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| Occupational
Health and Safety |
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QRMC provides professional advice on OHS management
practices, giving
direction on compliance with the applicable legislative or regulatory
framework, such as the Queensland Workplace Health and Safety Act 1995,
the NSW Occupational Health and Safety Act 2000, and applicable
standards, regulations and codes of practice. QRMC can develop systems
compliant with AS/NZS 4801 Occupational health and safety management
systems and a wide range of other audit tools and legislative
frameworks, and audit systems against a clients’ selected
framework to
provide gap analyses for improvement. QRMC can also provide its clients with a comprehensive management system for the minimisation of accidents and compensation claims. The range of services QRMC offers includes:
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| Safety
Management Systems |
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QRMC can develop a full occupational health and safety
management
system compliant with AS/NZS 4801 Occupational health and safety
management systems, including all of the relevant policies, procedures
and forms. QRMC also has the capability and appropriate certification to audit an existing safety management system for compliance with relevant legislative requirements, and to provide detailed recommendations for improvement. |
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| Workers Compensation Management |
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QRMC can provide its clients with a comprehensive
management system for the minimisation of workers compensation claims.
This consultancy is offered in conjunction with the occupational health
and safety stream, and incorporates such issues as:
QRMC has a primary focus on accident prevention, and in this respect workers compensation management is approached from the aspect of putting strategies in place to minimise workers compensation claims. |
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| Business Continuity
Management |
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QRMC can provide a range of business continuity
management services including: Business Continuity Planning (BCP) Business Impact Analysis (BIA) Crisis Management Disaster Recovery Planning (DRP) for information technology and telecommunications assets and services Contingency Planning for specific threat scenarios, including terrorism. In addition we offer a range of training courses directly related to the development and implementation of Business Continuity Plans. |
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| Emergency Management |
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QRMC has extensive experience in the provision of
services in
the area of emergency management. We can provide a total review of all
areas which are likely to seriously impact on the client organisation's
ability to continue operations or maintain essential services in the
event of a major incident such as storm tide, cyclone, earthquake,
landslip, flood and fire. Rapid recovery plans for key lifelines are developed as part of the overall program, which includes data backup and service agreements to ensure both business and community continuity after interruption. Detailed reports are provided with review dates, responsibilities and recommendations systematically presented. |
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| Training
and Development |
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QRMC designs and delivers training programs on any
aspect of
risk management and in each of our areas of service. These programs are
designed on the basis of the principle of knowledge transfer, to
facilitate clients' ability to apply the principles learned in their
own workplaces. The objective of our risk management training courses is to equip our clients to conduct risk assessments, identify issues likely to impact on the organisation, and implement risk management strategies relevant to their exposures. Examples of the courses provided by QRMC are:
All of the courses offered by QRMC incorporate contemporary business practices particularly in relation to change management. These courses can be delivered at the client's premises or at an agreed venue. |
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| Environmental
Management |
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QRMC can provide organisations with training,
monitoring and
advice on the development of an Environmental Management Program to
ensure compliance with legislative requirements. We can develop
Environmental Management Systems in accordance with in
accordance with the ISO 14000 series and
undertake environmental audits. Our services include working with your
staff to ensure a thorough understanding and ownership of these systems. Typical of the services provided within the QRMC scope are:
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| Value Management |
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Value management is a process which establishes the
most
reliable performance which a product or process must do to make it work
and sell at the least possible cost. QRMC can provide a Registered Facilitator to undertake Value Management / Value Engineering Studies. These studies will ensure that your project delivers a "best fit solution" for the particular situation which takes into account required levels of performance and quality whilst achieving a high value output. |
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| Healthcare Risk Management Frameworks and Quality Systems | |
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Managing risk is a challenging but essential part of a
healthcare organisation’s every day operations. In the past
5–10 years there have been a number of national and
international
Health Inquires and Royal Commissions such as Davies, Forster, Bristol,
Great Ormond Street to name a few. The flow on effect from these
inquires and royal commissions is an increase in the expectations
placed by society on the quality of services and health outcomes
received from healthcare institutions. Our ageing community and the
obesity epidemic along with the technical advances in medical
treatments also increases the demands placed on the healthcare staff
and institutions. Additionally, healthcare institutions and providers
are continually faced with potential litigation and claims as a result
of adverse events. Developing and implementing a framework and system to manage risk improves performance and assists in proactively managing the risks faced by organisations. QRMC has extensive experience in the provision of services to respond to the challenges in public and private health and aged care sectors. We can provide an organisation-wide risk management program, conduct a review of an individual service, or provide training and a methodology to assist small and large providers develop systems and processes to understand risk and opportunity management. Areas where QRMC can assist you include:
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| Insurance Review |
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QRMC can examine the insurance needs of an organisation
to determine:
This service is focused on ensuring that the liabilities of the organisation are managed in a manner which is reflective of the true risk profile and that deductables and premiums represent the actual level of exposure. |
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| Corporate
Governance |
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QRMC can provide advice on the legislative requirements for corporate governance and develop a corporate governance framework which will be compliant with Corporations Law, the ASX Guidelines, and State Audit Office recommendations. |
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| Adverse Publicity |
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In many organisations, the issue of publicity is a major factor in the determination of their ongoing success. QRMC provides a specialist service in the areas of identifying exposures specifically related to adverse publicity, providing strategies to minimise exposure, and providing training in the skills necessary to deal with the media. |
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